A transport management process designed to make transportation easier to manage.
Balch combines a long-established carrier database, current carrier qualification, dedicated account management and communication that adapts to the client.
The difference is the management layer.
Many companies can arrange a single vehicle. Balch is designed to become a dependable vehicle transport management relationship that understands how your organization works.
Understand
Vehicle, route, timing, condition, equipment, contacts, billing and communication expectations are documented before carrier sourcing.
Source & Qualify
We work through our established database and carrier relationships, then apply current authority, insurance and assignment-specific checks.
Coordinate
Your account manager manages the transport communication among your designated contacts and the assigned motor carrier.
Follow Through
We maintain visibility through the assignment and coordinate updates according to your preferred process.
7,000+ auto transport carriers in the database.
The database provides reach. The qualification process provides discipline. Balch uses both to identify appropriate authorized motor carriers based on the specific vehicle, route and service requirements.
- Established national carrier database and relationships
- Authority and insurance verification within the qualification process
- Assignment-specific equipment and capability matching
- Ongoing internal carrier history and relationship context
- No need to present the customer experience as an anonymous posting process
Continuity creates quality control.
A client should not have to explain the same preferences to a different person every time. A dedicated account manager learns the relationship and becomes the single coordination point.
- Communication cadence tailored to the client
- Customer-facing communication when requested
- Billing and documentation preferences maintained
- Context carried from one assignment to the next
95%+ repeat commercial clients.
That figure excludes personal vehicle clients and reflects what matters most in B2B service: clients choosing to work with Balch again.